Shipping policy

Shipping Policy

This policy explains how BAWLR processes and delivers orders within Australia and internationally.

Order processing

In-stock orders are normally dispatched within 1–3 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays in New South Wales.

During launches, promotions and peak periods, processing may take longer. If a substantial delay affects your order, we will contact you using the details provided at checkout.

Pre-order or made-to-order items may have different dispatch timeframes. Any different timeframe will be stated on the relevant product page.

Shipping destinations and charges

BAWLR ships within Australia and to available international destinations. The shipping methods and charges available for your address will be shown at checkout before payment.

We may be unable to deliver to some locations because of carrier limitations, sanctions, customs restrictions or other circumstances outside our control. If we cannot fulfil an order to your address, we will contact you and refund any amount paid for the affected order.

Delivery estimates

Delivery time begins after dispatch and is separate from our 1–3 business-day processing period. Any delivery estimate shown at checkout or supplied by a carrier is an estimate rather than a guaranteed delivery date.

International deliveries can take longer because of customs processing, local postal networks or other border requirements.

Tracking

Where tracking is available, we will send tracking details to the email address or phone number supplied at checkout. Tracking may take a short time to update after the carrier receives the parcel.

Customs duties and import taxes

International orders may be subject to customs duties, import taxes, brokerage charges or other fees imposed by the destination country. Unless checkout expressly states that these charges are included, the recipient is responsible for paying them.

BAWLR does not control these charges or customs processing times. Before ordering, international customers should check the rules that apply in their destination country.

Delivery addresses

Please check that your delivery name and address are complete and accurate before placing your order. Contact info@bawlr.com.au promptly if you notice an error. We cannot guarantee that an address can be changed after an order has entered fulfilment.

If a parcel is returned because the address supplied was incorrect or incomplete, or because it was not collected, we will contact you. Additional postage may be required before the parcel is sent again.

Delayed, missing or damaged parcels

If tracking has not updated for an unusual period, a parcel appears lost, or the parcel arrives damaged, contact info@bawlr.com.au with your order number as soon as reasonably possible. We will work with the carrier and keep you informed.

Nothing in this policy limits any rights or remedies available under the Australian Consumer Law.